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  • California
  • On-Site
  • Open Position (1)
  • 2023-11-16T18:00

Customer Relations Associate (entry to mid-level)

A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Who Is Green Grid.inc
Founded in 2011, Green Grid Inc. (GGI) is a climate-focused technology and technology-enabled professional services business headquartered in San Ramon, CA. Dedicated to sustainability and environmental protection, the company focuses on proven cutting-edge technologies, tools, techniques and solutions to automate critical infrastructure management and field operations and improve operational efficiencies, functionality, safety and uncover new strategies for electrification, decarbonization and nature protection.
What will you do?
  • Prepare and conduct service review including Service Level Agreement (SLA) review with customers and control next action plan in order to maintain good relationship with customers;
  • Receive customers complain and ensure the action plan is conducted to resolve complain in order to maintain and improve the service quality to customers;
  • Support in monthly report checklist development for each month in order to produce qualified monthly report;
  • Provide periodic report based on the needs of related organizations requirement;
  • To manage customer inquiry for services (Change Request/ additional service) by cooperate with operation team to provide the solution and manage commercial charging to customer;
  • To manage commitment that agreed with customer (from discussion/ Minutes of Meeting) for to do list by record and maintain in the system, cooperate with operation team to fulfill the to-do list and it’s deliverables in timeline manner.
  • Monitor Project delivery or CR from Project Manager/Service Manager
  • Review Cost Sheet SSA and ensure any services delivered and charged
  • Confirmation budget for management reported
What are we looking for?
  • Minimum bachelor’s degree from reputable university
  • Have 2-5 years experience as Business Analyst or Sales or Account Manager or Account Executive.
  • Strong analytical and planning skills, excellent problem-solving skills
  • Good communication, interpersonal skills and presentation skills
  • Demanding and proactive in pursuing related stakeholders
  • English proficient (written and oral) is mandatory
  • Familiar with MS Office tools
  • Accurate and meticulous when doing calculations (numbers)
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